QuantexKYC & AML Policy
Every Quantex account is verified before it can be funded or used for withdrawals. This page explains what we check, which documents we accept, how long it takes and what is expected of you.
- Identity checks on every account
- Documents handled confidentially
- Ongoing transaction monitoring
On this page
- What KYC means
- Why a check can fail
- Ongoing monitoring
- How long it takes
- Accepted documents
- Why verification is required
- Your obligations
- Verification steps
- What AML means
- Questions
What "Know Your Customer" means
Know Your Customer (KYC) is the mandatory procedure through which a financial institution establishes the true identity of a client and validates the accuracy of details supplied during account setup.
In practice, KYC at Quantex means we collect and confirm a small set of basic facts about you: your full legal name, your date of birth, your country of residence, your contact details and the payment method you intend to use. We compare the details you typed into the sign-up form with the details shown on the documents you upload.
What we do not do
We do not ask for your online banking password, your full card PIN, or remote access to your device. No member of our team will ever request those. Any message that does is not from us and should be reported through the abuse form.
Why a check can be rejected
A denial typically stems from a documentation defect, not a reflection on your character. Ordinarily, resubmitting materials results in approval on the subsequent review.
| Reason | How to fix it |
|---|---|
| Image blurred, cropped or glare-covered | Photograph in natural light, positioned flat against a neutral background, ensuring all edges are in frame. |
| Document expired | Upload a currently valid document. |
| Name or date of birth does not match the account | Update the account information, or substantiate a legal name modification with appropriate documentation. |
| Proof of address too old or not in your name | Provide a recent qualifying document issued to you at your registered address. |
| Payment method belongs to a third party | Use an instrument in your own name - third-party funding is not accepted. |
| File edited, cropped to hide data, or a screenshot of a screen | Provide an unaltered original document or PDF file. |
| Residence in an excluded jurisdiction | The account may not be established; consult our licensing page for further details. |
If a decision is unclear to you, contact support and ask for the reason. Where the law permits us to explain, we will.
Ongoing transaction monitoring
Verification represents a continuous process. Ongoing monitoring of accounts and activities occurs throughout the duration of the business relationship.
What is monitored
Funding and withdrawal patterns, changes of payment instrument, changes of country or contact details, activity that does not match the profile you gave at sign-up, and any activity flagged by our screening tools.
What can happen as a result
- A request for refreshed documents or an explanation of the source of funds.
- A temporary hold on a specific transaction while it is reviewed.
- Adjustment of the limits published in your account.
- Suspension or termination of the account as mandated by applicable regulations.
Records
Personal identification details and transaction information are archived for the period mandated by applicable law subsequent to relationship termination, and are processed consistent with our Privacy Policy. In certain circumstances the law prevents us from telling a client that a report has been made.
How long a check takes
Most complete submissions are reviewed within a few hours to a couple of business days. Files that need a second look, a translation or an additional document can take longer.
Review times depend on volume, on the quality of the uploads and on whether any additional screening is triggered. The processing window that applies to your account, together with the current status of each document, is shown in your account area - that published figure is the one to rely on, not any figure quoted elsewhere.
- Clear, complete, unedited uploads are reviewed fastest.
- Requests submitted outside business hours are queued for the next working day.
- Enhanced review, where required, adds time and is communicated to you.
Which documents are accepted
We ask for up to three categories of document. Files should be colour images or PDFs, fully in frame, unedited, with all four corners and all text legible.
1. Identity document
A government-issued document that shows your photograph, full name, date of birth, document number and expiry date. Commonly accepted types are a passport, a national identity card, or a driving licence where it is issued as a photographic identity document. The document must be valid and not expired.
2. Proof of address
A recent document, usually issued within the last few months, showing your name and your residential address as it appears on your account. Typical examples are a utility statement, a bank or card statement, a local tax or municipal notice, or an official letter from a public authority. Post-office boxes and addresses belonging to someone else are not accepted.
3. Proof of payment method
Proof that the payment method is registered to you. For a credit or debit card, this typically consists of a photo displaying your name, the first six and final four digits, and the expiration date, with the middle digits and CVV obscured.
For a bank transfer, this requires a document or official confirmation under your name containing the account number. For a digital wallet, a photo of the account settings page displaying your name and account identifier.
Formats and file size
File size caps, supported formats and any further verification materials are displayed in your account's verification section. Files submitted in a language differing from your account's primary language may need professional translation; our compliance department will notify you if required.
Why verification is required
- 01
Legal obligation
Services that hold or transmit client funds are generally required to identify their clients before providing the service. This is not optional and applies to every account without exception.
- 02
Protecting your money
Verification ties an account to one identifiable owner. It makes account takeover far harder, and it means withdrawals can only be sent back to a payment method proven to belong to you.
- 03
Keeping the platform clean
Screening excludes restricted entities and opaque corporate structures from operating on the platform, thereby safeguarding all other users.
- 04
Faster payouts later
An account that has completed upfront verification avoids additional checks during withdrawal processing, eliminating delays at the most inconvenient moment.
Your obligations
- Furnish truthful, present and comprehensive information, maintaining current accuracy.
- Use only your own funds and your own payment instruments - never someone else's.
- Keep one account only, and keep your credentials private.
- Respond to document requests within the timeframe stated in the request.
- Tell us promptly if you change country of residence, legal name or payment method.
- Report any suspected unauthorised access to your account immediately.
The submission of counterfeit or tampered documents constitutes a serious breach. Consequences include immediate account termination and, where legally required, reporting to the relevant regulatory authority.
The verification steps
- 01
Register
Create the account with your real legal name, date of birth, country of residence, email and phone number. Details that do not match your documents are the most common cause of delay.
- 02
Confirm contact details
Confirm your email address and, where requested, your phone number. This proves the contact channels belong to you.
- 03
Upload your identity document
Upload the pages that carry your photograph and personal data. Some checks include a short liveness or selfie step to confirm the document belongs to the person holding it.
- 04
Upload proof of address
Provide a current valid document in your name matching the address registered on your account.
- 05
Confirm the payment method
Provide proof of the instrument you will use to fund and to receive withdrawals.
- 06
Screening and review
The compliance department examines the submission, executes mandatory sanctions and risk evaluation, then either grants approval or requests changes.
- 07
Confirmation
You will be alerted when your account status is updated. The latest account status is accessible anytime in your account's verification section.
What "anti-money laundering" means
Anti-money laundering (AML) is the set of internal controls a financial service uses to prevent its platform from being used to move the proceeds of crime, to finance illegal activity, or to disguise the true origin of funds.
AML controls are broader than a one-off identity check. They cover risk classification of new accounts, sanctions and politically-exposed-person screening, limits on unusual funding patterns, record keeping, internal escalation of suspicious activity and, where the applicable law requires it, reporting to the competent authority.
In situations where AML regulations and a client's request diverge, compliance with AML regulations supersedes the client's request. This may result in a transaction hold, a demand for further documentation, or an account suspension pending resolution.
Where to ask questions
If this page contains any unclear elements, or you wish to confirm the precise status of your verification process, contact us before resubmitting documents.
Who reviews my documents?
A trained compliance reviewer. Files are stored on restricted systems, and access is limited to staff who need it for the check.
Can I start before I am verified?
You may establish an account and access its basic features, however activation of funding, trading and withdrawal capabilities requires successful verification as documented in your account.
Do I have to verify again later?
Potentially. Document validity periods elapse, residence details shift and periodic renewal represents standard AML practice. We will reach out if renewal is required.
How do I contact the compliance team?
Use the contact route on our contact page and reference "KYC" or "verification" within your inquiry, including your account's email address. Avoid transmitting document images through unencrypted methods - utilize your account's secure upload feature instead.
Get verified once, cleanly
Ninety per cent of delays come from three things: a blurred photo, an out-of-date address document, and a payment method in someone else's name. Fix those and most checks pass first time.
Need help with a document?
Our support team can tell you exactly which file was rejected and why.
- Review your account's verification section initially.
- Then contact support with your registered email address.
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